Superior FJ - FAQ
Welcome to the Superior FJ FAQ section. Here, we answer your most common questions to help you enjoy a seamless shopping experience.
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Q: What products do you offer?
A: We offer a wide range of clothing items including t-shirts, hoodies, sweatpants, jeans, women's dresses, shorts, and outfit sets. We also have accessories, hats, headwear, home decor, hair and beauty products, and lingerie.
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Q: Do you offer custom design printing?
A: Yes, we specialize in custom design printing services. Bring your personal vision to life with our custom-made orders, perfect for individuals, small businesses, and groups looking for unique branding and merchandise.
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Q: How can I place a custom order?
A: To place a custom order, please visit our website and navigate to the custom orders section. Follow the instructions to upload your design and choose your preferred product.
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Q: How does the custom print process work?
A: Our custom print process involves selecting your desired product, uploading your design, and selecting the print method (DTF, DTG, or heat press). We handle the rest to ensure your design is printed with care and precision.
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Q: What is your return policy?
A: We do not offer refunds on custom-made items or hair and beauty products. However, you can receive a refund on non-custom store-bought items if returned within 7-14 days, provided they meet our refund criteria.
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Q: How do I return an item by mail?
A: To return an item, mail it back to us. Once the item is received and inspected, a refund may be issued if it meets our refund criteria.
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Q: What are your washing instructions for printed items?
A: For printed items using DTF, DTG, and heat press methods, we recommend washing inside out in cold water and tumble drying on low or air drying to preserve the print.
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Q: Is there a warranty on your products?
A: While we don't offer a specific warranty, we ensure our products meet high-quality standards. If you encounter any issues, please contact our support team.
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Q: Do you offer wholesale opportunities?
A: Yes, we work with small businesses and groups to provide uniforms and merchandise. Contact us through our website to discuss wholesale options.
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Q: How can I contact customer support?
A: If you have further questions or need assistance, please reach out to us through our website's contact form. We're here to help!
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Q: Can I print designs featuring popular characters or brand logos?
A: No, we cannot print copyrighted or trademarked content without proper licensing documentation. This includes popular characters, brand logos, and licensed artwork. The character image or logo will need to be altered so it doesn't violate trademark and copy written protection.
Q: What happens if my design is rejected?
A: You'll receive notification within 1-2 business days if your design cannot be accepted. We'll explain the reason and suggest possible modifications when applicable.
Q: Can I use quotes or song lyrics in my design?
A: Quotes and lyrics may be protected by copyright. We recommend using original text or content that's confirmed to be in the public domain.
​Q: How accurate are the colors in the final print?
A: We use professional-grade equipment to ensure color accuracy. However, slight variations may occur due to different fabric types and printing methods.
Q: Can I get a proof before the final printing?
A: Yes, we can provide a digital proof for review before printing. Physical proofs are available for an additional fee.
Q: What's the minimum order quantity for custom designs?
A: There is no minimum order quantity for custom designs. However, bulk orders (10+ items) qualify for special pricing.
Q: How long does it take to process a custom design order?
A: Processing time is 1-5 business days, depending on the complexity of the design and printing method. Shipping takes an additional 7-14 days.
Q: Can I make changes to my design after submitting my order?
A: Changes can only be made before the design review is completed. Once approved and in production, no changes can be made.
Q: Do you offer special services for business customers?
A: Yes, we provide:
- Bulk order discounts
- Brand consistency checks
- Design consultation services
- Regular reorder programs
Q: What if there's a printing error?
A: If there's a manufacturing defect or error on our part, we'll replace the item at no cost to you.
Q: How do I care For custom prints made with gold foil?
A: Washing Instructions for Gold Foil Vinyl Products
• Turn inside out BEFORE washing - This protects the metallic surface from direct agitation • Use cold water only (30°C/86°F max) - Hot water can cause foil to lift and peel • Select gentle/delicate cycle - Reduces mechanical stress on the foil application • Use mild detergent without bleach or fabric softener - Harsh chemicals break down adhesive bonds • Wash with similar colors and fabrics - Avoid rough textures like denim that can scratch the foil
Drying and Heat Management
DRYING YOUR PREMIUM PIECES 🌟
• Air dry when possible - Hang or lay flat away from direct sunlight • If using dryer, use LOW heat only - High heat reactivates adhesive and can cause bubbling • Remove while slightly damp - Prevents over-drying and cracking • Never iron directly on foil - Use pressing cloth or iron inside-out only • Avoid dry cleaning - Chemicals can damage metallic finishes
Storage and Handling Recommendations
KEEPING YOUR GOLD FOIL LOOKING FRESH 💫
• Fold carefully along natural seam lines - Avoid creasing through foil areas • Store in cool, dry place - Heat and humidity affect adhesive over time • Use garment bags for special pieces - Prevents scratching during storage • Avoid contact with rough surfaces - Velcro, zippers, and jewelry can scratch foil • Handle with clean hands - Oils and lotions can dull the metallic finish
When to Contact Support: If foil is peeling significantly, colors are fading, or print is cracking within the first few washes, reach out to us immediately at superiorfj@yahoo.com or (716)345-6913.
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For more detailed information, visit our website at www.superiorfj.com. If your query remains unanswered, please feel free to contact us for personalized assistance.